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cubic ERP

Customer Service Management

Cubic Customer Service Management automates the entire fulfillment process from estimating, quoting and order release to shipping, field installation and billing. Designed for ease-of-use and real-time integration with all of the other Cubic modules, Cubic Customer Service Management enables manufacturing companies to increase the speed and efficiency of their customer service and order fulfillment processes.

While other ERP vendors deliver "one-size fits all" sales order processing systems, Cubic Customer Service Management was developed specifically to meet the needs of order-driven manufacturing environments. Tier 1 and Tier 2 OEM suppliers reduce costs and accelerate customer service using the Cubic ERP pre-built support for many standard B2B transactions. Capital equipment manufacturers benefit from having a single customer service system to handle the full To-Order life cycle, including: contract and project-based orders, field service orders, repair orders and cash counter sales of replacement parts.

Cubic Customer Service Management delivers a broad range of special features and functions, including:

  • Forecast and Release-driven Fulfillment - workflow-based B2B support for JIT and forecast-driven fulfillment, as is common in Tier 1 and 2 automotive and other suppliers, using pre-built EDI and XML-based transactions such as forecasts, releases, advanced shipping notices and remittance advice

  • Integration with Microsoft Project - project managers can use the robust project planning, quoting and reporting features of Microsoft Project 2000 while enjoying full two-way integration with Cubic ERP

  • Field Service Order Fulfillment - automated equipment base tracking for serialized products and special order types to support labor dispatching, material issuance and billing for field service activities

  • Customer-furnished Inventory (CFI) - for customers that wish to purchase materials and provide them to the manufacturer for further processing, those CFI goods can be planned, requested, received, stored and issued using Cubic CFI processing

  • Real-time Available-to-Promise (ATP) - customer service, production personnel and material planners have online access to time-phased ATP and, if authorized, may perform online allocation of planned, firmed, and released replenishment orders

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